1. Scope
This Shipping and Returns Policy applies to physical products that may be offered for purchase directly through the Serviam Therapy website. Massage and other appointment-based services are not physical products and are therefore not shipped.
2. Product Availability
Product availability, price, delivery method, estimated delivery time, and any product-specific conditions will be displayed at the time of purchase. If a product is unavailable after an order is placed, we will contact you regarding the available options.
3. Shipping
- Shipping destinations and available delivery methods will be shown during checkout where applicable.
- Estimated delivery times are estimates and may be affected by weekends, holidays, customs, carrier delays, weather, or circumstances outside our reasonable control.
- You are responsible for providing a complete and accurate delivery address.
- Any shipping charge applicable to an order will be disclosed before you complete the purchase.
4. Returns and Cancellations
Returns, cancellations, exchanges, and refunds for physical products will be handled in accordance with the applicable Israeli consumer protection laws and any specific terms displayed for the product at the time of purchase.
Where a product-specific return period or condition applies, it will be clearly stated before purchase. Certain products may be subject to legal exceptions from return rights, including where applicable products that cannot reasonably be returned for reasons of hygiene, health protection, personalization, or other statutory exceptions.
5. Product Condition
Returned products may need to be unused and in their original condition, packaging, and accessories where required by applicable law or the relevant product terms. We will not unlawfully restrict a consumer's statutory rights.
6. Damaged, Incorrect, or Missing Items
If an item arrives damaged, defective, incorrect, or incomplete, please contact Serviam Therapy as soon as reasonably possible and provide the order details and, where useful, photographs of the issue. We will review the matter and provide the remedy required by applicable law.
7. Refunds
Where a refund is approved, the refund method and timing will depend on the original payment method, the payment provider, and applicable law. We will not knowingly use this policy to reduce any mandatory refund rights.
8. Digital and Affiliate Links
Some links on the website may direct you to third-party stores or affiliate merchants. If you purchase directly from a third-party merchant, that merchant's own shipping, cancellation, return, refund, and warranty policies apply to your purchase. Serviam Therapy is not the seller of products purchased directly from such third parties unless the website expressly states otherwise.
9. Contact
For questions about an order placed directly through Serviam Therapy, please use the contact details published on the website and provide your order information so that we can assist you.
Important: This page is designed as a general website policy and should be reviewed against the exact checkout process, products, payment provider, and consumer-law requirements applicable to your business before you begin selling physical products directly.